It is extremely difficult to express condolences, especially in the case of someone's death. And in those moments when you try to share grief, it sometimes becomes impossible to find the right words. This is why many people rely on sympathy cards to convey their condolences. However, picking the correct word is crucial to provide relief to someone who is mourning. "As a society, we're uncomfortable with death and grief. We're not very open to talking about it," says Katie Cosgrove, a death doula and grief coach based in Buffalo, US. She notes that many people, herself included, feel that words often fall short when it comes to providing comfort. 'I'm Sorry' but is it the right thing?Though "I'm sorry" may be the first thing that comes to your mind at a funeral, experts suggest that it may not be the most comforting or empathetic way to express condolences. The phrase can imply a sense of responsibility or guilt, which may not resonate well with the bereaved. They might even feel the pressure to say, "It's okay." Instead, consider expressing your support in ways that validate their feelings and acknowledge their unique experience.Here are other things you can say in such situationsOne way to articulate your condolences is to say, "I can't imagine how hard this is for you, and I'm sending you all my strength and love." While you may have experienced a similar loss, it is impossible to fully grasp someone else's grief. Acknowledging that you cannot fully understand them not only validates their emotions but also conveys your respect. For those who may not know the grieving person well, a simple yet effective phrase is, "Please accept my condolences." According to Elizabeth Schandelmeier, a grief therapist in Pittsburgh, US, this phrase is preferable to saying "I'm sorry" because it doesn't place the burden on the bereaved to console you by saying, "It's okay."Another meaningful approach is to share a personal memory of the deceased. "Your husband was a wonderful person. I have this cherished memory of him when (share a thoughtful memory)," is a way to honor the person's life and bring comfort to their loved ones. Cosgrove emphasizes the importance of sharing stories at funerals, noting that hearing new stories about a loved one can be like "little nuggets of gold" for those grieving.In times of grief, simple acts of service can be incredibly comforting. Offering specific help, such as, "Is it Okay if I stop by in a few days with lunch? I know the kids are involved in a lot of activities. Do you need any help getting them to games?" can significantly reduce the burden on someone who is already overwhelmed. Whitney Menarcheck, a professional counselor specializing in grief, opines that it is better to be as specific as you can while offering help as in many cases, the bereaved may altogether drop the idea of requesting you for assistance. "I'm holding space for you in my heart," is another powerful way to convey support. While the phrase "holding space" may not be commonly used, psychology experts find it to be a profound way to let someone know you are present with them in their pain. It communicates that while you cannot take away their grief, you are there to support them as they navigate through it. A phrase like, "I will always remember their smile or laugh," reinforces that the deceased will not be forgotten. You can add personal details, such as the twinkle in their eyes, or colour of their hair, to make it more heartfelt. In situations where grief is complicated, such as after a suicide or the death of someone with whom the bereaved had a challenging relationship, it can be especially important to offer support. Saying something like, "I know a lot of people don't know what to do when someone dies by suicide, and that can leave the person who's grieving feeling alone. I'm here for you," can be particularly comforting.Now, sometimes listening becomes the most crucial exercise. Asking, "Do you want my help, or do you want me to just listen?" allows the grieving person to guide the conversation based on their needs. It's crucial to resist the urge to offer unsolicited advice, as it may not be what they need at that moment. In such cases, respecting personal space is the key. Before offering a hug, it's best to ask, "Is it okay if I give you a hug right now?" This is especially important if you're not particularly close to the person grieving.Notably, grief doesn't follow a timeline, and memories of a loved one can resurface at unexpected times. Saying something like, "Hey, I know Sunday mornings were a special routine for you and your dad. Just thinking about you," acknowledges the importance of cherished routines. Similarly, mentioning a shared interest, such as, "I was watching the Cubs play, and I remember your son really loved them. It made me smile thinking about it," can be a comforting way to keep the memory of the deceased alive.